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Jade Garden Chinese Takeaway, Helston

Address : 53 Meneage St, Helston, Cornwall, TR13 8RB
Phone : 01326 573817 Please mention thefoodplace.co.uk when you call.

About Jade Garden Chinese Takeaway

Cuisine : Chinese
Open for : dinner
Type : takeaway
Suitable for : vegetarian diet
Menu types : set menu, takeaway menu

Reviews of Jade Garden Chinese Takeaway, Helston

5 people have left reviews for Jade Garden Chinese Takeaway, Helston - you can write your own review.

  • Review left on 26/12/2015 by Ally (1 review)

    Overall rating : 55555 | Experience type: Takeaway
    | Food: 5/5 | Value: 5/5 | Service: 5/5 |

    Myself and my partner go to Jade Gardens in Helston. And think that the food is great, and great value for money. We usually phone the order through first. And have always found the person that takes the calls very polite, and helpful. We always have the same, and its always hot and well prepared.

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  • Review left on 23/02/2013 by shane reid (1 review)

    Overall rating : 2.332.332.332.332.33 | Experience type: Takeaway
    | Food: 3/5 | Value: 3/5 | Service: 1/5 |

    Sadly this place is lacking. There have been a few acasions when i have not recieved what i ordered. I have been told 30 minutes and still been waiting 90 minutes later. While waiting people have complained. The manager/supervisor refuses to come out and you can hear them laughing behind the door which is terrible. I would reccomend going somwhere else i wont be back because of the customer service alone. I belive in giving a place a chance and thisplace has had many. There are other chinese restaurants in helston do yourself a favour

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  • Review left on 13/02/2013 by chris (1 review)

    Overall rating : 11111 | Experience type: Takeaway
    | Food: 1/5 | Value: 1/5 | Service: 1/5 |

    Got wrong order two identical rice dishes. When rang up they said come back no appology, insinuated it was my fault for not checking order. i recomend hoy yan far better

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  • Review left on 31/03/2012 by Ross (1 review)

    Overall rating : 4.334.334.334.334.33 | Experience type: Takeaway
    | Food: 5/5 | Value: 5/5 | Service: 3/5 |

    I often go to Jade Garden for a takeaway and find it very nice indeed. Out of the 50+ times ive been ive never experienced bad food, i have to agree that the service is not always great but the prices are very reasonable and the food is always top notch.

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  • Review left on 29/01/2011 by JohnPhillips (1 review)

    Overall rating : 1.331.331.331.331.33 | Experience type: Takeaway
    | Food: 1/5 | Value: 2/5 | Service: 1/5 |

    I ordered a takeaway from Jade Garden in January 2011 and felt compelled to write a review.
    Firstly their customer service is very sub-standard. I phoned through my order and was subjected to immediate hostility for politely attempting to order something which was not on the menu. On arrival I found the short brunette woman to be just as rude in person. I waited for an additional 25 minutes until the food finally came to the front desk.
    On return to my house I opened each of the containers and quickly decided to put the lids back on and take it back. I had ordered Egg fried rice, which was hard because it was either undercooked or stale; Chicken Chow Mein, which can only be described a sloppy mess that a child could have produced; Orange Duck, which consisted of a container full of duck fat, bone and skin plus one or two pieces of meat only resembling duck; Salt and Pepper Ribs, and the 'meat' was as hard than the bone; Sweet and Sour Crispy Chicken, and the chicken was not cooked; The prawn crackers however were average.
    I phoned ahead to warn Jade Garden I would be returning with the food and would be expecting a refund. On second arrival I was greeted with the same rude, unprofessional and unhelpful manner from the front desk worker as I had experienced previously. As the food was returned to the kitchen I caught a glimpse through the door of a very untidy and filthy cooking area which reassured me that I had made the right choice in not consuming the matter that they tried to pass of as food. I was given a refund but no apology for inconvenience.

    The quality of food at this establishment is appalling, and the business is not helped by the unintelligent, neglectful and unpleasant order taker.

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